Terms
The rules for using this site and booking with us, in plain words.
Last updated: 1 September 2026
Using this site
The information here is general and we keep it as current as we can, but times and prices can change. Your booking confirmation always has the latest details for your round.
Nothing on this site is medical advice. If you’re unsure whether heat or cold is right for you, consult your doctor before you visit.
Booking and cancellation
Rounds are booked in 90‑minute slots of up to 24 people. Cancel at least 6 hours before your slot and we’ll add a credit to your account, valid for 6 months. Later cancellations and no-shows aren’t credited, but you can pass your booking to a friend.
Social nights can be cancelled for a credit up to 48 hours before. Private hire has its own terms, sent with your quote. Late arrivals still finish at the end of their slot.
Monthly membership
Monthly membership is $119 a month and includes unlimited off-peak rounds and 8 peak rounds. Unused peak rounds don’t carry over, and memberships can’t be shared.
To cancel, give one month’s notice by email or at the desk. Your membership runs as normal until the end of the notice month.
Packs and gift cards
5‑round packs are valid for 3 months and 10‑round packs for 6 months. Gift cards are valid for 12 months. None of them can be exchanged for cash.
Age policy
Quench is for ages 16 and up. Guests aged 16 and 17 must be with an adult (18 or over) who stays with them for the whole round. We may ask for ID.
In the club
Please follow the house rules and the crew’s instructions. We can ask anyone who puts themselves or others at risk to leave, including anyone who’s been drinking, and that booking won’t be refunded.
Lost property
We keep lost property for 30 days, then donate or recycle it. Swimwear and towels go after 7 days. Send a description through the contact form and we’ll have a look.
Changes to these terms
We may update these terms from time to time, and the date at the top shows when they last changed. The terms on this page when you book are the ones that apply to that booking.