Privacy notice
The short version: we collect what we need to reply to you and send the newsletter you asked for. Nothing else.
Last updated: 1 September 2026
Who we are
Quench is a sauna and cold-plunge club at Unit 3, Coldwater Yard, 18 Foundry Lane. We’re responsible for personal information collected through this website. You can reach us on +1 202 555 0148, at the desk, or through the form on our contact page.
What we collect
From our booking request, gift card, contact and private hire forms: your name, email, phone number if you give it, and whatever you write to us. From the newsletter sign-up: your email address. Like most websites, we also collect basic technical data such as browser type and the pages you visit.
How we use it
To confirm your booking, to reply to your message or enquiry, to send the newsletter if you signed up, and to see which pages people find useful. We don’t sell your information, and we don’t use it for anything you didn’t ask for.
Who we share it with
Only the services that host this website, run our email and send our newsletter, and only so they can do that job. Card payments are handled by our payment provider, which only receives what it needs to take the payment.
How long we keep it
Messages and enquiries for up to two years, then we delete them. Newsletter details until you unsubscribe.
Cookies we use
We use a small number of cookies to keep the site working and to count visits. You can block or delete them in your browser settings.
Your choices
You can ask to see, correct or delete the information we hold about you. You can unsubscribe from the newsletter any time using the link in every email. Just ask at the desk or send us a note through the contact page, and we’ll reply within a month.
Changes and complaints
If we change this notice, we’ll update the date at the top. If you’re unhappy with how we’ve handled your information, tell us first and we’ll try to put it right. You can also complain to your local data protection authority.